To manage a successful hospitality business the devil is really in the detail and it can be the small things that make all the difference. Back To Basics provides you with exclusive one-page downloads to provide your staff with to ensure that they have a full knowledge of basic hospitality policies and procedures. Ensure they know the details that can really make a difference to a profitable business.

The Best Practice For Changing A Keg
Teach your staff these procedures for changing a keg with minimum fuss for your business. Download


The Things You Need To Know About Accepting Cheques
Train your staff on the very important pieces of information you need to know before accepting a cheque. Download

The Best Methods and Classic Mixes To Make Perfect Cocktails
Teach your staff the best methods and some of the classic mixes to serve up perfect cocktails every time. Download

The Right Equipment And Ingredients To Make Perfect Cocktails
Teach your staff about the right equipment and ingredients needed to serve perfect cocktails. Download


Why You Need Pre Shift Meetings
Teach your staff on the importance of the benefits gained by having pre shift meetings in your establishment. Download

The Right Way To Prepare Fruit
Teach your staff on the importance of preparing and presenting fruit as a garnish for drinks in your bar. Download

How to Setup for a Bar for a Busy Night
Train your staff on the importance of preparing well for a busy night to ensure the smooth running of the bar. Download

Make the Most of Suggestive Selling in a Restaurant
Train your staff on the importance of using suggestive selling to get the maximum possible spend from each customer. Download

The Correct Way to Pour Spirits Using a Hand Measure
Train your staff on the importance of the legal obligation for a bartender to provide an accurate measurement when pouring spirits. Download

Prepare and Serve a Great Irish Coffee
Train your staff on the importance of being able to prepare and serve this popular drink for your customers enjoyment. Download

Serving Champagne Correctly
Train your sff on the importance of serving and presenting this celebratory drink to the delight of your customers. Download

Serving Red and White Wine Correctly
Train your staff on the importance of serving red and white wine correctly which is paramount to offering good service in a hospitality business. Download

How to Load, Carry and Unload a Tray
Train your staff on the importance of loading, carry and unloading a tray correctly to avoid spillage and accidents. Download.

Serving a Room Service Breakfast
Train your staff on the importance of following particular procedures when serving customers a room service breakfast. Download

Presenting a Bill

Train your staff on the importance of presenting the customer with a correct bill in the correct manner with appropriate timing. Download

Greeting and Seating Guests
Train your staff on the importance of ensuring that your guests are greeted and seated in a polite and proficient manner. Download

Personal Hygiene
Train your staff on the importance of personal hygiene in the hospitality industry and ensure compliance with the law and good first impressions for customers when. Download

Serving The Perfect Pint
Train your staff on the basics of serving the perfect pint to ensure your credibility as a good bar and and make sure your customers keep coming back. Download

The Importance of Cleaning
Train your staff on the importance of regular cleaning of the dispense equipment and glasses needs to help make sure you're serving beer at its best. Download