CUSTOMER EXPERIENCE EVALUATION TOOL
96% of customers don’t complain. They just don’t come back.
Do you know what your customer experience is like? Unless you talk to each customer individually and learn about their experience, it’s unlikely that you know.
What if you were able to evaluate your business from a customer’s perspective? Wouldn’t it be useful to have a colleague, customer or friend grade your business without needing an depth knowledge of the hospitality industry?
As a business owner, you know that things always seem to run a little bit better when you’re around. But what about the days when you’re out of the business, in meetings, sick, on holidays? What’s happening your business on these days?
We recognise that having a standard evaluation tool to grade your business can be extremely useful and with this in mind, we have designed this Customer Experience Software
Designed to evaluate hotels, bars, restaurants or cafes, this software will allow you grade your business on a mark-out-of-five system in each area and comment on observations where applicable.
The Customer Experience Software covers most areas of the customer journey through your business and you will be able to evaluate the areas applicable to your business easily using this tool. Areas covered include:
Reservations
Arrival & Check-In
Bedroom
Dinner
Breakfast
Bar
Night Service
Public Areas
Room Service
Leisure Centre
Meeting Rooms Departure
Each section contains detailed questions designed to evaluate the level of service being evaluated. Perhaps not all areas apply to your particular business. No problem! Simply choose the aspects you wish to evaluate and simply select “n/a” for those areas not applicable and the score will calculate without the unnecessary areas counting towards the overall score.
Easily print Blank Evaluation Sheets for your “Inspector” to use after an evaluation. You will also be able to print completed Evaluation Sheets for discussion at management meetings.
This software will also allow you to prepare for a potential visit by a guide book inspector.
Tip: Use this software on a fortnightly basis to continuously evaluate the performance of your business through the eyes of your customer and strive to beat the previous score each time. Remember, any business can be a five-star business when it comes to delivering customer service, whether you run a café or a large hotel. It’s all about paying attention to the detail.
Not yet a Member? Register Here. It only takes a minute and you'll have instant access to more than 2000 business tools to drive profits, reduce costs and manage a successful hospitality business.
Only need one or two documents? Don't need a subscription?
Instant Download
Other Articles You're Sure To Like
 How To Create A Mission Statement
Barkeeper has created this easy to use Mission Statement Development Worksheet to allow you to develop your mission statement today.  Sample Sexual Harassment PolicyA Sexual Harassment Policy will help ensure you are not at risk, by stating clearly to your staff what your policy on sexual harrasment is.  Employee Referral FormGiven the difficulty and cost involved in getting your recruitment right, who better to help you with your recruitment than your own staff?  Employee Self Evaluation FormA regular review evaluating staff progress on these goals will go a long well in helping them to perform better in your organisation.
|
Print this page
Tell a friend
